ERROR MESSAGE

COMMENTS, I.E., WHAT IT MAY MEAN

SOLUTIONS

No Agency Information for ‘Deal#’ (agency=999912)

Network sent over numerical representation of Agency; needs to be in Mediaocean format, i.e., MSNY

Check Package Header Report and include value under Column AGY CODE, Field AGENCY and re-send to Mediaocean

Invalid Input Field: Invalid Agency Advertiser Code xxx, must be 2 or 3 characters long

1. The client code found in the file is invalid for this agency.

Check Package Header Report and include value under Column AGY CODE, Field CLIENT and re-send to Mediaocean

2. Sometimes if the client code is alpha and numeric e.g. SR0 the network may have entered SRO.

Check Package Header Report and include value under Column AGY CODE, Field CLIENT and re-send to Mediaocean

Invalid Input Field: Network

The network call letters found in the file is not found in the agency’s Master record in SFM.

Check Package Header Report and include value under Column AGY CODE, Field NETWORK and re-send to Mediaocean

Record not found: Estimate

Estimate code is missing and/or incorrect.

Check Package Header Report and include value under Column AGY CODE, Field ESTIMATE and re-send to Mediaocean

Date is before estimate start

The units indicated on the error report are for dates that are prior to the range specified by the Estimate in SFM program.

Check Package Header Report under Column AGY CODE, Field EST. START to ensure that unit dates are falling within the date specified. (The date is in the format, YYYYMMDD.) If the unit date IS NOT within this range, contact the agency; perhaps the agency sent over the wrong Package Header Report or the estimate needs to be modified.

Date is after estimate end

The units indicated on the error report are for dates that are after the range specified by the Estimate in SFM program.

Check Package Header Report under Column AGY CODE, Field EST. END to ensure that unit dates are falling within the date specified. (The date is in the format, YYYYMMDD.) If the unit date IS NOT within this range, contact the agency; perhaps the agency sent over the wrong Package Header Report or the estimate needs to be modified.

Record not found: Package

1. Package number is missing and/or incorrect.

Check Package Header Report and include value under Column AGY CODE, Field PACKAGE. Also check to make sure the network call letters used in the file are the same as those indicated on the Package Header Report. Re-send to Mediaocean.

2. Package number is not recognized.

Agency may have manually entered units under this package. If units were entered manually, agency must clear out the package or issue a new package number.

Package is locked – no changes

Package is locked

Units have already been added to the package from a previous upload. Contact agency to clarify.

Error #: Invalid start time

In the file the network sent over, the start time is listed as 0000 or blank.

Mediaocean does not support 0000 time; midnight should be entered as 2400.

Error #: Invalid end time

In the file the network sent over, the start time is listed as 0000 or blank.

Mediaocean does not support 0000 time; midnight should be entered as 2400.

Sending: U0100319.001 COMM ERROR: The Host Returned Error 1084 *** UPLOAD ABORTED *** COMM ERROR: The Host Returned Error 1002 *** UPLOAD ABORTED ***

A program probably contains a ‘@’ symbol in the file.

The network needs to re-generate the file excluding this symbol from ANY part in the file.