Mediaocean Support - North America

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Did you know. . .?

Chat support is now available from within the Prisma, Aura, Optica, Spectra AV, and Spectra OX platforms! Click here for more details, or click Chat on the right side of the page.

Chat support is available from 9 am to 7 pm Eastern time (to 5 pm for Finance and Canadian Spot).

Thanksgiving Day support coverage

For details on support coverage in the US, click here ➔

Live Prisma Training in NYC!

We are now offering Prisma: Introduction to Digital Campaign Management (Spectra DS and OX users) and Prisma: Campaign Optimization and Reconciliation (Spectra DS users only) as in-person sessions beginning in August.

Visit the New Mediaocean Learning Center!

Access all our learning assets and build custom eLearning playlists!

To get started, click here ➔

Mediaocean Support - North America

The Fine Print .....

This portal contains articles, training, and other product information. You can also enter and track your support requests within this site.

At Mediaocean we recognize and respect your rights with regard to the privacy and confidentiality of your information. Please see our privacy policy for details.

In selecting Zendesk as our partner, we have ensured that Zendesk has put in place robust measures for the confidentiality and security of the personal information within their service, by employing technological, physical and administrative security safeguards such as firewalls and security procedures.

However, Mediaocean is unable to guarantee the security of Zendesk’s system and is not responsible for failures in Zendesk’s security procedures. For that reason, you may prefer to avoid attaching files containing sensitive information (such as personal financial details or commercially sensitive data) to your Zendesk support ticket. Please contact your Mediaocean representative for alternative methods for sending these files securely, if required as part of your support request.