This page lists Customer Experience contacts. For information on normal and holiday operating hours for Mediaocean systems, see this page.
Mediaocean has multiple options that make it easy for you reach out to our knowledgeable staff. Whichever way you prefer to contact us, we look forward to helping you!
Support hours
The following hours exclude holidays.
US | 8 am to 9 pm Eastern time, Monday to Friday |
Canada | 9 am to 5:30 pm Eastern time, Monday to Friday |
Sell Side | 8 am to 8 pm Eastern time, Monday to Friday |
Lumina | 8:30 am Australian Eastern time Monday to 9 pm Eastern time Friday |
Technical | Available 24/7 |
Chat with us
Click on the “CHAT” tab on the right side of the browser, and you’ll be able to chat with one of our CX specialists during our weekday business hours. After hours, you can use it to fire off a quick email to Mediaocean Customer Experience.
Chat hours by contact type
All media | 9 am to 7 pm Eastern time, Monday to Friday |
Finance, Canadian Spot | 9 am to 5 pm Eastern time, Monday to Friday |
Sell Side | 9 am to 6 pm Eastern time, Monday to Friday |
Lumina | 8:30 am Australian Eastern time Monday to 9 pm Eastern time Friday |
Technical | Available 24/7 |
Fill out our contact form
You can also log in to Mediaocean Customer Experience and then click Submit a request to submit a ticket. Your message immediately and automatically routes to a team of CX specialists with expertise in your issue. You can conveniently track the progress of your requests through your CX profile.
Email us
We've established email addresses for all your specific needs. If you know exactly what you need assistance with, use the appropriate email for targeted help.
Give us a call
Mediaocean's team of experienced CX specialists are on hand to provide you with solutions and assistance.
US Support Contacts | Canadian users click here ▶ |
Mediaocean University | |
Training requests | training@mediaocean.com |
Learning Center | MOU Learning Center |
Training Webinars and registration | US Webinar Training Calendar |
Agency and Advertiser Platforms | |
Digital Media | |
Prisma | digital@mediaocean.com |
Radia | radia@mediaocean.com |
Traditional Media | |
Spot | spot@mediaocean.com |
Network | net@mediaocean.com |
print@mediaocean.com | |
AV | avmedia@mediaocean.com |
Media Planning | |
Lumina | lumina@mediaocean.com |
TView | tview@mediaocean.com |
Client Accounting | |
Client Accounting | cliacc@mediaocean.com |
Corporate Accounting, Finance, and Timesheets | |
Aura | aurasupport@mediaocean.com |
Production Accounting | prodacc@mediaocean.com |
AdClock | adclock@mediaocean.com |
Sellers and Connect Partners | |
DealMaker, DealMaker Digital, ProPost, Crossroads | sellersupport@mediaocean.com |
Prisma for Sellers | prismasellers@mediaocean.com |
Direct Response | direct@mediaocean.com |
Rep Toolkit (Formerly Reppak), Rep Toolkit DARE | rep@mediaocean.com |
Ebusiness | ediadmin@mediaocean.com |
Tech, Security, and Data | |
Technical support | tech@mediaocean.com |
Data Solutions | datasolutions@mediaocean.com |
AV User Security | securitymb@mediaocean.com |
Phone |
|
US Customer Experience phone |
646-638-0400 |
Phone for DealMaker, BI, DealMaker Digital, ProPost, Crossroad only |
1-877-435-7929 |
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