1. Network

Network topology

Minimum 100Base-T Ethernet.

Encryption for internet Access

Mediaocean uses 256-bit encryption for Internet access.

Internet connectivity

As a security measure to protect Mediaocean and customers of Mediaocean, it is required that an Internet Firewall be present at any customer or vendor site that has Internet connectivity.

VPN connectivity information

• Publicly routed IP address is required for implementation
• Pre-shared key will be a minimum of 25 alphanumeric characters
• Peering Option – Phase 1
  • Minimum version is IKEv2. IKEv1 will not be accepted
  • Minimum encryption is 256-bit
  • Minimum authentication method for integrity isSHA-256
  • Minimum DH Group for keying is group 19
• Peering Option – Phase 2
  • Minimum encryption is 256-bit
  • Minimum authentication method for integrity isSHA-256
  • Minimum PFS setting (required) is group 19

VPN connectivity to Mediaocean

• Client inbound and outbound ports must be open and remain open going forward
  • Client inbound Ports
    This information will be provided upon implementation
  • Client outbound ports
    This information will be provided upon implementation
• ICMP must also be allowed

2. Desktops

PC software supported

• Operating system: Windows 10 and 11
• Adobe Reader: Version 10 19.0.x and higher
• Java Plug-in: Version 8.x

PC hardware requirements

• Speed - Minimum 933MHz+ (1.8GHz+ recommended)
• Hard drive - 250MB of available disk space
• Memory - 1GB minimum; 2GB recommended
• Monitor resolution - SVGA Color – 1024x768 minimum required

Mac software supported

• Operating system - Mac OS X 11.00 (Big Sur). Mac OS X 12.00 (Monterey), Mac OS X 13 (Ventura)
• Adobe Reader - Version 10 19.0.x
• Java Plug-In - J2SE 5.0 Version 1.5.0_07 (or higher)

Mac hardware requirements

• Speed - Minimum G5 (1.8GHz+ recommended)
• Hard drive - 250MB of available disk space
• Memory - 1GB Minimum; 2GB recommended
• Monitor resolution - 1024x768 Minimum required

Browser requirements for all web-enabled products

• PC - Microsoft Internet Explorer 11.0, Chrome (preferred)
• Mac - Safari 10.0.x, Chrome (preferred)

Microsoft Office versions

• PC -  Office 2007, 2010, 2013, and Office 365

3. Mediaocean OX installation instructions

Installing OX - PC

1. Unzip the MediaoceanOX.msi installer provided by Mediaocean.
2. Double-click the MediaoceanOX installer and click Install.
• The install wizard will launch and start the installation of the OX application.
• OX will automatically install on the machine.
• When the installation is finished, a confirmation message will display.
3. Click Finish to close the window and complete the process.

Uninstalling OX - PC

1. Click the Start button and select Control Panel.
2. Click Add/Remove Program.
3. Select MediaoceanOX and click Uninstall.
4. Access Windows Explorer and select C:\Program Files.
5. Delete the MediaoceanOX folder from the machine.

Installing OX - Mac

1. Unzip the MediaoceanOX installer provided by Mediaocean.
2. Double-click the MediaoceanOX.mpkg installer.
• The install wizard will launch and start the installation of the OX application.
3. Click Continue and accept the Software License Agreement.
• OX will install the application, and a confirmation message will display when the installation is complete.
4. Click Finish to close the window and complete the process.

Uninstalling OX - Mac

1. Go to the Applications folder.
2. Right-click the folder and select Move to Trash.
• The OX Application will be removed from the machine.

4. Mediaocean customer experience

OX hours of operation (all times are Eastern)

• Monday – Friday - 8 a.m. – 12 a.m.
• Saturday - 8 a.m. – 7 p.m.
• Sunday - 12 p.m. – 8 p.m.

Contact information

Customer Experience Contacts