Question: I need to re-download online or web data for TView. How do I re-download?

Answer: In the event a data folder is corrupted, incomplete, or prompting a related data error, we advise you re-download the data for that particular month. This is specifically for online/web data. Steps are listed below regarding how to re-download. If you do not manage the TView data folders, you will need to loop in the internal IT team member or Administrator of TView server data and folders.

To re-download data:

1. Go to the TView file location, and find the web data folder. This location should end in …\dat\web\data

2. Find the appropriate data folder

Monthly web data folders follow this naming convention: Year_Month (“YYYY_MM”)

• Example: December 2016 = 2016_12

3. Once located, delete the folder for the month that needs to be re-downloaded

4. Login to the TView application and access the plansheet that requires the re-downloaded data

5. Click to ‘Define Online Vehicles’ for the month you just deleted from the TView data folders

6. You will receive a prompt stating: ‘…it’s time to get data for {month}. May I download now?’

Click ‘Yes’ to rebuild that month’s file with revised data

7. Review and revise any plansheets that use the corrupted data or prompt an error for this month, as they will need to utilize the updated data