Providing answers to the questions below to your Mediaocean Lumina Support team will assist in troubleshooting Plan related queries.

• How many plans are experiencing the issue you are seeing?
• What are the plan name(s) impacted by this issue?
• What is the URL(s) for the impacted plan(s)?
• Are any filters applied on the plan(s)?
• Which view is applied to the flowchart?
• Are you in View flights or View Vendor Details mode?
• Does this occur among all media types?
• Does this occur in all sub-types?
• Which media types and sub-types are impacted?
• What flight statuses are impacted by this issue? (ex: Budgeted, Planned, Booked and/or Actual)