The following are known issues for the current release of Seller workflow. These were last updated, 16 May 2022.
Order revisions conversion issue. You are currently unable to convert programmatic packages to standalone placements, or standalone placements to programmatic packages, by clicking the icon on the order revisions table
Broken links in RFP notification email. Currently, your RFP notification emails have broken links in the section on getting assistance with signing in. This will be resolved very soon, but until then, please use the links provided here:
For assistance with creating a proposal, Seller workflow has online training sessions, on-demand video training, quick learning articles, and eLearning on the Mediaocean Customer Experience site, in addition to the dynamic help available once logged in. If you have any questions on Seller workflow, please send an email to Sellers@mediaocean.com and assistance will be provided.
- IE issue with proposal line item messaging. If you send a line item message on a proposal or proposal revision using Internet Explorer, the Proposals page freezes. As a workaround until this issue is resolved, refresh the page or use a different browser.
- Reporting csv file issue in Excel. (Availability depends on your media seller setup) When you export some reports from the Reporting module as a .csv file and open them in Microsoft Excel, the months are reformatted incorrectly. An upcoming release will update the date format. To ensure correct formatting, you should export as an .xls file if you want to view the report in Excel, or export as .csv if you want to send the report to another processing program.
Digital and print media
- Copy line items. You can use drag and fill to copy line items in the proposal and order grids, but not into the spare row at the bottom.
No known issues.