AV General - Pop-up Blocker may prevent you from accessing various A|V options

Allow pop-ups from our site
Internet Explorer’s pop-up blocker may prevent you from accessing various Mediaocean A|V and F|P options. To allow pop-ups in Internet Explorer, select Tools | Pop-up Blocker | Pop-up Blocker Settings. Type av.mediaocean.com in the Address box, click the Add button, and then click the Close button.

Most browser toolbars (Google, AOL, Yahoo) have pop-up blockers that may also cause similar problems. For each pop-up blocker you have installed on your PC, configure them to allow pop-ups from av.mediaocean.com.

MAC Pop-up blocker

Click on Safari in your browser menu, located at the top of your screen. When the drop-down menu appears, choose Preferences. Safari's General Preferences dialog should now be displayed, overlaying your browser window. Click on the Security tab.  In the Web content section is an option labeled Block pop-up windows, accompanied by a check box.  Make sure this box is unchecked.